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Returns & Exchanges
At iTeaworld, we want you to be completely satisfied with your tea experience. If you are not happy with your purchase, we offer a 15-day return policy for unopened and sealed tea products.
1
Initiate Your Request
Contact our customer support team within 15 days of receiving your order with your order number and reason for return.
2
Prepare the Package
Ensure the tea is in its original, unopened packaging and securely pack it to prevent damage during transit.
3
Ship the Product
Send the package to our designated return center using a tracked shipping method to ensure safe delivery.
4
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing